Expand affinity parser guardrails with Pegasus phrases

OpenJibo/docs/feature-backlog.md

@@ -773,8 +773,8 @@ For `1.0.19`:
 2. Expand memory-backed personal facts with tenant-scoped storage (beyond the first birthday/preferences foundation) - implemented
 3. Proactivity selector baseline with source-backed first offers - implemented
 4. Weather report-skill launch compatibility - implemented
-5. Dialog parsing expansion and ambiguity guardrails - in progress (`2026-05-07` first guardrail slice implemented)
+5. Dialog parsing expansion and ambiguity guardrails - in progress (`2026-05-09` third guardrail slice implemented; Pegasus affinity phrase families + continuation guardrails expanded)
-6. Presence-aware greetings and identity-triggered proactivity - ready
+6. Presence-aware greetings and identity-triggered proactivity - implemented (trigger path, identity-aware reactive/proactive replies, cooldown metadata wiring, focused websocket coverage)
 7. Personal report parity track (weather visuals, live news path, commute path, calendar parity matrix) - ready
 8. Holidays and seasonal personality behavior built on the new memory/proactivity foundation
 9. Durable memory persistence path (multi-tenant backing store)

OpenJibo/docs/release-1.0.19-plan.md

@@ -172,6 +172,16 @@ Second completed guardrail slice under this queue:
   - weather variants (`what's today's weather look like`, `will it be sunny tomorrow`)
 - listener continuation guardrail now differentiates incomplete preference fragments from complete shorthand preference sets
 
+Third completed guardrail slice under this queue:
+
+- expanded Pegasus `userLikesThing` / `userDislikesThing` / `doesUserLikeThing` / `doesUserDislikeThing` phrase-family coverage
+  - includes additional dislike/negation variants (`loathe`, `did not like`, `didn't enjoy`, `don't really like`)
+  - includes group-preference variants (`we like`, `we love`, `we dislike`, `we can't stand`)
+  - includes lookup variants (`do you think i like ...`, `do you believe i don't like ...`)
+- added affinity set/lookup attempt guardrails so partial captures route to affinity prompts instead of generic chat
+- extended auto-finalize continuation deferral for the new Pegasus affinity stems (`we like`, `i loathe`, and related variants)
+- added focused interaction + websocket tests for the new parser/guardrail behavior
+
 Next queued implementation track after parser guardrails:
 
 - presence-aware greetings and identity-triggered proactivity (Pegasus `@be/greetings` parity slice)

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/DemoConversationBroker.cs

@@ -100,6 +100,8 @@ public sealed class DemoConversationBroker(JiboInteractionService interactionSer
             "snapshot" => false,
             "photobooth" => false,
             "news" => false,
+            "trigger_ignored" => false,
+            "proactive_greeting" => false,
             _ => true
         };
     }

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/JiboInteractionService.cs

@@ -18,6 +18,12 @@ public sealed class JiboInteractionService(
         var transcript = (turn.NormalizedTranscript ?? turn.RawTranscript ?? string.Empty).Trim();
         var lowered = transcript.ToLowerInvariant();
         var referenceLocalTime = TryResolveReferenceLocalTime(turn);
+        var messageType = turn.Attributes.TryGetValue("messageType", out var rawMessageType)
+            ? rawMessageType?.ToString()
+            : null;
+        var triggerSource = turn.Attributes.TryGetValue("triggerSource", out var rawTriggerSource)
+            ? rawTriggerSource?.ToString()
+            : null;
         var clientIntent = turn.Attributes.TryGetValue("clientIntent", out var rawClientIntent)
             ? rawClientIntent?.ToString()
             : null;
@@ -32,6 +38,17 @@ public sealed class JiboInteractionService(
             ? rawPendingProactivityOffer?.ToString()
             : null;
         var isYesNoTurn = IsYesNoTurn(turn);
+        var greetingPresence = ResolveGreetingPresenceProfile(turn);
+
+        if (string.Equals(messageType, "TRIGGER", StringComparison.OrdinalIgnoreCase))
+        {
+            if (ShouldHandleProactiveGreetingTrigger(turn, triggerSource, greetingPresence))
+            {
+                return BuildProactiveGreetingDecision(turn, greetingPresence, referenceLocalTime);
+            }
+
+            return BuildTriggerIgnoredDecision();
+        }
 
         var isTimerValueTurn = IsClockTimerValueTurn(clientRules, listenRules);
         var isAlarmValueTurn = IsClockAlarmValueTurn(clientRules, listenRules);
@@ -110,6 +127,11 @@ public sealed class JiboInteractionService(
             "photobooth" => BuildPhotoCreateDecision("photobooth", "Starting photobooth.", "createSomePhotos"),
             "robot_age" => BuildRobotAgeDecision(referenceLocalTime),
             "robot_birthday" => BuildRobotBirthdayDecision(),
+            "good_morning" => BuildReactiveGreetingDecision(turn, "good_morning", referenceLocalTime),
+            "good_afternoon" => BuildReactiveGreetingDecision(turn, "good_afternoon", referenceLocalTime),
+            "good_evening" => BuildReactiveGreetingDecision(turn, "good_evening", referenceLocalTime),
+            "good_night" => BuildReactiveGreetingDecision(turn, "good_night", referenceLocalTime),
+            "welcome_back" => BuildReactiveGreetingDecision(turn, "welcome_back", referenceLocalTime),
             "memory_set_name" => BuildRememberNameDecision(turn, transcript),
             "memory_get_name" => BuildRecallNameDecision(turn),
             "memory_set_birthday" => BuildRememberBirthdayDecision(turn, transcript),
@@ -163,6 +185,159 @@ public sealed class JiboInteractionService(
             $"My birthday is {OpenJiboCloudBuildInfo.PersonaBirthdayWords}.");
     }
 
+    private static JiboInteractionDecision BuildTriggerIgnoredDecision()
+    {
+        return new JiboInteractionDecision(
+            "trigger_ignored",
+            string.Empty,
+            "chitchat-skill",
+            new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
+            {
+                ["skillId"] = "chitchat-skill",
+                ["cloudResponseMode"] = "completion_only"
+            });
+    }
+
+    private JiboInteractionDecision BuildReactiveGreetingDecision(
+        TurnContext turn,
+        string greetingIntent,
+        DateTimeOffset? referenceLocalTime)
+    {
+        var presence = ResolveGreetingPresenceProfile(turn);
+        var displayName = ResolvePreferredGreetingName(turn, presence);
+        var replyText = BuildReactiveGreetingReply(greetingIntent, displayName, referenceLocalTime);
+        return new JiboInteractionDecision(
+            greetingIntent,
+            replyText,
+            ContextUpdates: BuildGreetingContextUpdates("ReactiveGreeting", presence.PrimaryPersonId, proactive: false));
+    }
+
+    private JiboInteractionDecision BuildProactiveGreetingDecision(
+        TurnContext turn,
+        GreetingPresenceProfile presence,
+        DateTimeOffset? referenceLocalTime)
+    {
+        var displayName = ResolvePreferredGreetingName(turn, presence);
+        var greetingPrefix = ResolveTimeOfDayGreetingPrefix(referenceLocalTime);
+        var replyText = string.IsNullOrWhiteSpace(displayName)
+            ? $"{greetingPrefix}. I am glad to see you."
+            : $"{greetingPrefix}, {displayName}. Welcome back.";
+        return new JiboInteractionDecision(
+            "proactive_greeting",
+            replyText,
+            ContextUpdates: BuildGreetingContextUpdates("ProactiveGreeting", presence.PrimaryPersonId, proactive: true));
+    }
+
+    private static string BuildReactiveGreetingReply(
+        string greetingIntent,
+        string? displayName,
+        DateTimeOffset? referenceLocalTime)
+    {
+        var namePrefix = string.IsNullOrWhiteSpace(displayName)
+            ? string.Empty
+            : $", {displayName}";
+
+        return greetingIntent switch
+        {
+            "good_morning" => $"Good morning{namePrefix}. It is great to see you.",
+            "good_afternoon" => $"Good afternoon{namePrefix}. I am glad you are here.",
+            "good_evening" => $"Good evening{namePrefix}. It is nice to have you back.",
+            "good_night" => $"Good night{namePrefix}. Sleep well.",
+            "welcome_back" => string.IsNullOrWhiteSpace(displayName)
+                ? $"Welcome back. {ResolveTimeOfDayGreetingPrefix(referenceLocalTime)}."
+                : $"Welcome back, {displayName}. {ResolveTimeOfDayGreetingPrefix(referenceLocalTime)}.",
+            _ => $"Hello{namePrefix}. It is nice to see you."
+        };
+    }
+
+    private string? ResolvePreferredGreetingName(TurnContext turn, GreetingPresenceProfile presence)
+    {
+        var rememberedName = personalMemoryStore.GetName(ResolveTenantScope(turn));
+        if (!string.IsNullOrWhiteSpace(rememberedName))
+        {
+            return ToDisplayName(rememberedName);
+        }
+
+        if (!string.IsNullOrWhiteSpace(presence.PrimaryPersonId) &&
+            presence.LoopUserFirstNames.TryGetValue(presence.PrimaryPersonId, out var firstName) &&
+            !string.IsNullOrWhiteSpace(firstName))
+        {
+            return ToDisplayName(firstName);
+        }
+
+        return null;
+    }
+
+    private static string ToDisplayName(string value)
+    {
+        var trimmed = value.Trim();
+        return string.IsNullOrWhiteSpace(trimmed)
+            ? string.Empty
+            : CultureInfo.InvariantCulture.TextInfo.ToTitleCase(trimmed);
+    }
+
+    private static bool ShouldHandleProactiveGreetingTrigger(
+        TurnContext turn,
+        string? triggerSource,
+        GreetingPresenceProfile presence)
+    {
+        if (string.Equals(triggerSource, "SURPRISE", StringComparison.OrdinalIgnoreCase))
+        {
+            return false;
+        }
+
+        if (!presence.HasKnownIdentity)
+        {
+            return false;
+        }
+
+        var lastGreetingUtc = ReadTimestampAttribute(turn, LastProactiveGreetingUtcMetadataKey);
+        return !lastGreetingUtc.HasValue || DateTimeOffset.UtcNow - lastGreetingUtc.Value >= ProactiveGreetingCooldown;
+    }
+
+    private static DateTimeOffset? ReadTimestampAttribute(TurnContext turn, string key)
+    {
+        if (!turn.Attributes.TryGetValue(key, out var value) || value is null)
+        {
+            return null;
+        }
+
+        return DateTimeOffset.TryParse(
+            value.ToString(),
+            CultureInfo.InvariantCulture,
+            DateTimeStyles.RoundtripKind,
+            out var parsed)
+            ? parsed
+            : null;
+    }
+
+    private static IDictionary<string, object?> BuildGreetingContextUpdates(string route, string? speakerId, bool proactive)
+    {
+        var updates = new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
+        {
+            [ChitchatStateMachine.StateMetadataKey] = "complete",
+            [ChitchatStateMachine.RouteMetadataKey] = "ScriptedResponse",
+            [ChitchatStateMachine.EmotionMetadataKey] = string.Empty,
+            [GreetingRouteMetadataKey] = route,
+            [GreetingSpeakerMetadataKey] = speakerId ?? string.Empty
+        };
+
+        updates[proactive ? LastProactiveGreetingUtcMetadataKey : LastReactiveGreetingUtcMetadataKey] =
+            DateTimeOffset.UtcNow.ToString("O", CultureInfo.InvariantCulture);
+        return updates;
+    }
+
+    private static string ResolveTimeOfDayGreetingPrefix(DateTimeOffset? referenceLocalTime)
+    {
+        var hour = (referenceLocalTime ?? DateTimeOffset.UtcNow).Hour;
+        return hour switch
+        {
+            >= 5 and < 12 => "Good morning",
+            >= 12 and < 17 => "Good afternoon",
+            _ => "Good evening"
+        };
+    }
+
     private JiboInteractionDecision BuildRememberNameDecision(TurnContext turn, string transcript)
     {
         var name = TryExtractNameFact(transcript);
@@ -1084,12 +1259,12 @@ public sealed class JiboInteractionService(
             return "memory_get_important_date";
         }
 
-        if (IsAffinitySetStatement(loweredTranscript))
+        if (IsAffinitySetStatement(loweredTranscript) || IsAffinitySetAttempt(loweredTranscript))
         {
             return "memory_set_affinity";
         }
 
-        if (IsAffinityRecallQuestion(loweredTranscript))
+        if (IsAffinityRecallQuestion(loweredTranscript) || IsAffinityRecallAttempt(loweredTranscript))
         {
             return "memory_get_affinity";
         }
@@ -1315,6 +1490,31 @@ public sealed class JiboInteractionService(
             return "news";
         }
 
+        if (IsWelcomeBackGreeting(loweredTranscript))
+        {
+            return "welcome_back";
+        }
+
+        if (IsGoodMorningGreeting(loweredTranscript))
+        {
+            return "good_morning";
+        }
+
+        if (IsGoodAfternoonGreeting(loweredTranscript))
+        {
+            return "good_afternoon";
+        }
+
+        if (IsGoodEveningGreeting(loweredTranscript))
+        {
+            return "good_evening";
+        }
+
+        if (IsGoodNightGreeting(loweredTranscript))
+        {
+            return "good_night";
+        }
+
         if (MatchesAny(loweredTranscript, "how are you", "what's up", "what s up", "what up"))
         {
             return "how_are_you";
@@ -2004,6 +2204,115 @@ public sealed class JiboInteractionService(
         }
     }
 
+    private static GreetingPresenceProfile ResolveGreetingPresenceProfile(TurnContext turn)
+    {
+        if (!turn.Attributes.TryGetValue("context", out var contextValue) ||
+            contextValue is null ||
+            string.IsNullOrWhiteSpace(contextValue.ToString()))
+        {
+            return GreetingPresenceProfile.Empty;
+        }
+
+        try
+        {
+            using var document = JsonDocument.Parse(contextValue.ToString()!);
+            if (!document.RootElement.TryGetProperty("runtime", out var runtime) ||
+                runtime.ValueKind != JsonValueKind.Object)
+            {
+                return GreetingPresenceProfile.Empty;
+            }
+
+            var loopUsers = new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase);
+            if (runtime.TryGetProperty("loop", out var loop) &&
+                loop.ValueKind == JsonValueKind.Object &&
+                loop.TryGetProperty("users", out var users) &&
+                users.ValueKind == JsonValueKind.Array)
+            {
+                foreach (var user in users.EnumerateArray())
+                {
+                    var id = TryReadStringProperty(user, "id");
+                    var firstName = TryReadStringProperty(user, "firstName");
+                    if (!string.IsNullOrWhiteSpace(id) && !string.IsNullOrWhiteSpace(firstName))
+                    {
+                        loopUsers[id] = firstName;
+                    }
+                }
+            }
+
+            var speakerId = string.Empty;
+            var peoplePresentIds = new List<string>();
+            if (runtime.TryGetProperty("perception", out var perception) &&
+                perception.ValueKind == JsonValueKind.Object)
+            {
+                if (perception.TryGetProperty("speaker", out var speaker))
+                {
+                    if (speaker.ValueKind == JsonValueKind.String)
+                    {
+                        speakerId = speaker.GetString() ?? string.Empty;
+                    }
+                    else if (speaker.ValueKind == JsonValueKind.Object)
+                    {
+                        speakerId = TryReadStringProperty(speaker, "id", "looperID", "looperId") ?? string.Empty;
+                    }
+                }
+
+                if (perception.TryGetProperty("peoplePresent", out var peoplePresent) &&
+                    peoplePresent.ValueKind == JsonValueKind.Array)
+                {
+                    foreach (var person in peoplePresent.EnumerateArray())
+                    {
+                        var personId = person.ValueKind switch
+                        {
+                            JsonValueKind.String => person.GetString(),
+                            JsonValueKind.Object => TryReadStringProperty(person, "id", "looperID", "looperId"),
+                            _ => null
+                        };
+
+                        if (!string.IsNullOrWhiteSpace(personId) &&
+                            !string.Equals(personId, "NOT_TRAINED", StringComparison.OrdinalIgnoreCase))
+                        {
+                            peoplePresentIds.Add(personId);
+                        }
+                    }
+                }
+            }
+
+            var triggerLooperId = turn.Attributes.TryGetValue("triggerLooperId", out var rawTriggerLooperId)
+                ? rawTriggerLooperId?.ToString()
+                : null;
+            var primaryPersonId = !string.IsNullOrWhiteSpace(speakerId)
+                ? speakerId
+                : !string.IsNullOrWhiteSpace(triggerLooperId)
+                    ? triggerLooperId
+                    : peoplePresentIds.FirstOrDefault();
+
+            return new GreetingPresenceProfile(
+                primaryPersonId,
+                string.IsNullOrWhiteSpace(speakerId) ? null : speakerId,
+                peoplePresentIds,
+                loopUsers);
+        }
+        catch
+        {
+            return GreetingPresenceProfile.Empty;
+        }
+    }
+
+    private static string? TryReadStringProperty(JsonElement source, params string[] propertyNames)
+    {
+        foreach (var propertyName in propertyNames)
+        {
+            if (source.TryGetProperty(propertyName, out var value) &&
+                value.ValueKind == JsonValueKind.String &&
+                !string.IsNullOrWhiteSpace(value.GetString()))
+            {
+                return value.GetString();
+            }
+        }
+
+        return null;
+    }
+
     private static double? TryReadDoubleProperty(JsonElement source, params string[] propertyNames)
     {
         foreach (var propertyName in propertyNames)
@@ -2315,6 +2624,57 @@ public sealed class JiboInteractionService(
         };
     }
 
+    private static bool IsWelcomeBackGreeting(string loweredTranscript)
+    {
+        return MatchesAny(
+            loweredTranscript,
+            "i am back",
+            "i m back",
+            "im back",
+            "i am home",
+            "i m home",
+            "im home",
+            "i'm back",
+            "i'm home",
+            "welcome back");
+    }
+
+    private static bool IsGoodMorningGreeting(string loweredTranscript)
+    {
+        return MatchesAny(
+            loweredTranscript,
+            "good morning",
+            "morning jibo",
+            "morning, jibo");
+    }
+
+    private static bool IsGoodAfternoonGreeting(string loweredTranscript)
+    {
+        return MatchesAny(
+            loweredTranscript,
+            "good afternoon",
+            "afternoon jibo",
+            "afternoon, jibo");
+    }
+
+    private static bool IsGoodEveningGreeting(string loweredTranscript)
+    {
+        return MatchesAny(
+            loweredTranscript,
+            "good evening",
+            "evening jibo",
+            "evening, jibo");
+    }
+
+    private static bool IsGoodNightGreeting(string loweredTranscript)
+    {
+        return MatchesAny(
+            loweredTranscript,
+            "good night",
+            "night jibo",
+            "night, jibo");
+    }
+
     private static bool IsDanceQuestion(string loweredTranscript)
     {
         return MatchesAny(
@@ -2670,11 +3030,29 @@ public sealed class JiboInteractionService(
         return TryExtractAffinitySet(loweredTranscript) is not null;
     }
 
+    private static bool IsAffinitySetAttempt(string loweredTranscript)
+    {
+        var normalized = NormalizeCommandPhrase(loweredTranscript);
+        return PegasusUserAffinitySetPrefixes.Any(prefix => MatchesPrefixOrStem(normalized, prefix.Prefix));
+    }
+
     private static bool IsAffinityRecallQuestion(string loweredTranscript)
     {
         return TryExtractAffinityLookup(loweredTranscript) is not null;
     }
 
+    private static bool IsAffinityRecallAttempt(string loweredTranscript)
+    {
+        var normalized = NormalizeCommandPhrase(loweredTranscript);
+        return PegasusUserAffinityLookupPrefixes.Any(prefix => MatchesPrefixOrStem(normalized, prefix.Prefix));
+    }
+
+    private static bool MatchesPrefixOrStem(string normalized, string prefix)
+    {
+        return normalized.StartsWith(prefix, StringComparison.Ordinal) ||
+               string.Equals(normalized, prefix.TrimEnd(), StringComparison.Ordinal);
+    }
+
     private static (string Item, PersonalAffinity Affinity)? TryExtractAffinitySet(string transcript)
     {
         var normalized = NormalizeCommandPhrase(transcript);
@@ -3331,6 +3709,21 @@ public sealed class JiboInteractionService(
 
     private sealed record PizzaSignal(PersonalAffinity? Affinity);
 
+    private sealed record GreetingPresenceProfile(
+        string? PrimaryPersonId,
+        string? SpeakerId,
+        IReadOnlyList<string> PeoplePresentIds,
+        IReadOnlyDictionary<string, string> LoopUserFirstNames)
+    {
+        public static GreetingPresenceProfile Empty { get; } = new(
+            null,
+            null,
+            Array.Empty<string>(),
+            new Dictionary<string, string>(StringComparer.OrdinalIgnoreCase));
+
+        public bool HasKnownIdentity => !string.IsNullOrWhiteSpace(PrimaryPersonId);
+    }
+
     private sealed record WeatherDateEntity(string? DateEntity, int ForecastDayOffset, string? ForecastLeadIn)
     {
         public static WeatherDateEntity None { get; } = new(null, 0, null);
@@ -3421,21 +3814,55 @@ public sealed class JiboInteractionService(
     [
         ("i love ", PersonalAffinity.Love),
         ("i like ", PersonalAffinity.Like),
+        ("i like the ", PersonalAffinity.Like),
         ("i enjoy ", PersonalAffinity.Like),
         ("i do like ", PersonalAffinity.Like),
+        ("we love ", PersonalAffinity.Love),
+        ("we like ", PersonalAffinity.Like),
+        ("we enjoy ", PersonalAffinity.Like),
         ("i dislike ", PersonalAffinity.Dislike),
         ("i hate ", PersonalAffinity.Dislike),
+        ("i hate the ", PersonalAffinity.Dislike),
+        ("i loathe ", PersonalAffinity.Dislike),
         ("i don t like ", PersonalAffinity.Dislike),
         ("i dont like ", PersonalAffinity.Dislike),
+        ("i not like ", PersonalAffinity.Dislike),
         ("i do not like ", PersonalAffinity.Dislike),
+        ("i did not like ", PersonalAffinity.Dislike),
+        ("i did not like the ", PersonalAffinity.Dislike),
+        ("i didn t like ", PersonalAffinity.Dislike),
+        ("i didnt like ", PersonalAffinity.Dislike),
+        ("i didn t like the ", PersonalAffinity.Dislike),
+        ("i didnt like the ", PersonalAffinity.Dislike),
+        ("i didn t really like ", PersonalAffinity.Dislike),
+        ("i didnt really like ", PersonalAffinity.Dislike),
+        ("i don t really like ", PersonalAffinity.Dislike),
+        ("i dont really like ", PersonalAffinity.Dislike),
         ("i don t enjoy ", PersonalAffinity.Dislike),
         ("i dont enjoy ", PersonalAffinity.Dislike),
         ("i do not enjoy ", PersonalAffinity.Dislike),
+        ("i did not enjoy ", PersonalAffinity.Dislike),
+        ("i didn t enjoy ", PersonalAffinity.Dislike),
+        ("i didnt enjoy ", PersonalAffinity.Dislike),
+        ("i didn t really enjoy ", PersonalAffinity.Dislike),
+        ("i didnt really enjoy ", PersonalAffinity.Dislike),
         ("i don t love ", PersonalAffinity.Dislike),
         ("i dont love ", PersonalAffinity.Dislike),
         ("i do not love ", PersonalAffinity.Dislike),
+        ("i don t love to ", PersonalAffinity.Dislike),
+        ("i dont love to ", PersonalAffinity.Dislike),
+        ("i do not love to ", PersonalAffinity.Dislike),
         ("i can t stand ", PersonalAffinity.Dislike),
         ("i cant stand ", PersonalAffinity.Dislike),
+        ("i can t stand the ", PersonalAffinity.Dislike),
+        ("i cant stand the ", PersonalAffinity.Dislike),
+        ("we dislike ", PersonalAffinity.Dislike),
+        ("we hate ", PersonalAffinity.Dislike),
+        ("we despise ", PersonalAffinity.Dislike),
+        ("we detest ", PersonalAffinity.Dislike),
+        ("we loathe ", PersonalAffinity.Dislike),
+        ("we can t stand ", PersonalAffinity.Dislike),
+        ("we cant stand ", PersonalAffinity.Dislike),
         ("i despise ", PersonalAffinity.Dislike),
         ("i detest ", PersonalAffinity.Dislike)
     ];
@@ -3447,8 +3874,14 @@ public sealed class JiboInteractionService(
         ("do i enjoy ", PersonalAffinity.Like),
         ("do i dislike ", PersonalAffinity.Dislike),
         ("do i hate ", PersonalAffinity.Dislike),
+        ("do i loathe ", PersonalAffinity.Dislike),
+        ("do i not like ", PersonalAffinity.Dislike),
         ("do i despise ", PersonalAffinity.Dislike),
         ("do i detest ", PersonalAffinity.Dislike),
+        ("do you think i like ", PersonalAffinity.Like),
+        ("do you believe i like ", PersonalAffinity.Like),
+        ("do you think i don t like ", PersonalAffinity.Dislike),
+        ("do you believe i don t like ", PersonalAffinity.Dislike),
         ("how do i feel about ", null),
         ("what do i think about ", null)
     ];
@@ -3488,6 +3921,12 @@ public sealed class JiboInteractionService(
         "our neighbourhood"
     };
 
+    private const string GreetingRouteMetadataKey = "greetingsRoute";
+    private const string GreetingSpeakerMetadataKey = "greetingsSpeaker";
+    private const string LastProactiveGreetingUtcMetadataKey = "greetingsLastProactiveUtc";
+    private const string LastReactiveGreetingUtcMetadataKey = "greetingsLastReactiveUtc";
+    private static readonly TimeSpan ProactiveGreetingCooldown = TimeSpan.FromMinutes(20);
+
     private const int MaxWeatherForecastDayOffset = 5;
 
     private static readonly (string Phrase, string Station)[] RadioGenreAliases =

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/JiboWebSocketService.cs

@@ -104,7 +104,7 @@ public sealed class JiboWebSocketService(
                 }, cancellationToken);
                 return replies;
             }
-            case "CLIENT_NLU" or "CLIENT_ASR":
+            case "CLIENT_NLU" or "CLIENT_ASR" or "TRIGGER":
             {
                 var replies = await turnFinalizationService.HandleTurnAsync(session, envelope, parsedType, cancellationToken);
                 await telemetrySink.RecordTurnEventAsync(envelope, session, "turn_processed", new Dictionary<string, object?>

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/ProtocolToTurnContextMapper.cs

@@ -60,7 +60,8 @@ public sealed class ProtocolToTurnContextMapper
         foreach (var pair in session.Metadata)
         {
             if ((!pair.Key.StartsWith("personalReport", StringComparison.OrdinalIgnoreCase) &&
-                 !pair.Key.StartsWith("chitchat", StringComparison.OrdinalIgnoreCase)) ||
+                 !pair.Key.StartsWith("chitchat", StringComparison.OrdinalIgnoreCase) &&
+                 !pair.Key.StartsWith("greetings", StringComparison.OrdinalIgnoreCase)) ||
                 pair.Value is null)
             {
                 continue;
@@ -154,6 +155,22 @@ public sealed class ProtocolToTurnContextMapper
                 attributes["clientIntent"] = intent.GetString();
             }
 
+            if (data.TryGetProperty("triggerSource", out var triggerSource) &&
+                triggerSource.ValueKind == JsonValueKind.String &&
+                !string.IsNullOrWhiteSpace(triggerSource.GetString()))
+            {
+                attributes["triggerSource"] = triggerSource.GetString();
+            }
+
+            if (data.TryGetProperty("triggerData", out var triggerData) &&
+                triggerData.ValueKind == JsonValueKind.Object &&
+                triggerData.TryGetProperty("looperID", out var triggerLooperId) &&
+                triggerLooperId.ValueKind == JsonValueKind.String &&
+                !string.IsNullOrWhiteSpace(triggerLooperId.GetString()))
+            {
+                attributes["triggerLooperId"] = triggerLooperId.GetString();
+            }
+
             if (data.TryGetProperty("rules", out var rules) && rules.ValueKind == JsonValueKind.Array)
             {
                 attributes["clientRules"] = rules.EnumerateArray()

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/WebSocketTurnFinalizationService.cs

@@ -24,21 +24,52 @@ public sealed partial class WebSocketTurnFinalizationService(
     {
         "i love",
         "i like",
+        "i like the",
         "i enjoy",
         "i do like",
+        "we love",
+        "we like",
+        "we enjoy",
         "i dislike",
         "i hate",
+        "i hate the",
+        "i loathe",
+        "i not like",
         "i dont like",
         "i don t like",
         "i do not like",
+        "i did not like",
+        "i didn t like",
+        "i didnt like",
+        "i didn t really like",
+        "i didnt really like",
+        "i don t really like",
+        "i dont really like",
         "i dont enjoy",
         "i don t enjoy",
         "i do not enjoy",
+        "i did not enjoy",
+        "i didn t enjoy",
+        "i didnt enjoy",
+        "i didn t really enjoy",
+        "i didnt really enjoy",
         "i dont love",
         "i don t love",
         "i do not love",
+        "i don t love to",
+        "i dont love to",
+        "i do not love to",
         "i cant stand",
         "i can t stand",
+        "i cant stand the",
+        "i can t stand the",
+        "we dislike",
+        "we hate",
+        "we despise",
+        "we detest",
+        "we loathe",
+        "we cant stand",
+        "we can t stand",
         "i despise",
         "i detest"
     };
@@ -526,7 +557,9 @@ public sealed partial class WebSocketTurnFinalizationService(
         }
 
         var allowEmptyTranscriptForPersonalReport = IsActivePersonalReportTurn(finalizedTurn);
+        var allowEmptyTranscriptForTrigger = string.Equals(ReadMessageType(finalizedTurn), "TRIGGER", StringComparison.OrdinalIgnoreCase);
         if (!allowEmptyTranscriptForPersonalReport &&
+            !allowEmptyTranscriptForTrigger &&
             string.IsNullOrWhiteSpace(finalizedTurn.NormalizedTranscript) &&
             string.IsNullOrWhiteSpace(finalizedTurn.RawTranscript))
         {

OpenJibo/tests/Jibo.Cloud.Tests/WebSockets/JiboInteractionServiceTests.cs

@@ -20,6 +20,10 @@ public sealed class JiboInteractionServiceTests
     private const string ChitchatStateKey = "chitchatState";
     private const string ChitchatRouteKey = "chitchatRoute";
     private const string ChitchatEmotionKey = "chitchatEmotion";
+    private const string GreetingRouteKey = "greetingsRoute";
+    private const string GreetingSpeakerKey = "greetingsSpeaker";
+    private const string GreetingLastProactiveUtcKey = "greetingsLastProactiveUtc";
+    private const string GreetingLastReactiveUtcKey = "greetingsLastReactiveUtc";
 
     [Fact]
     public async Task BuildDecisionAsync_Joke_UsesCatalogBackedRandomContent()
@@ -150,6 +154,103 @@ public sealed class JiboInteractionServiceTests
         Assert.Equal("My birthday is March 22, 2026.", decision.ReplyText);
     }
 
+    [Fact]
+    public async Task BuildDecisionAsync_GoodMorning_UsesReactiveGreetingWithRememberedName()
+    {
+        var memoryStore = new InMemoryPersonalMemoryStore();
+        memoryStore.SetName(new PersonalMemoryTenantScope("acct-a", "loop-a", "device-a"), "jake");
+        var service = CreateService(memoryStore);
+
+        var decision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "good morning",
+            NormalizedTranscript = "good morning",
+            Attributes = new Dictionary<string, object?>
+            {
+                ["accountId"] = "acct-a",
+                ["loopId"] = "loop-a"
+            },
+            DeviceId = "device-a"
+        });
+
+        Assert.Equal("good_morning", decision.IntentName);
+        Assert.Equal("Good morning, Jake. It is great to see you.", decision.ReplyText);
+        Assert.NotNull(decision.ContextUpdates);
+        Assert.Equal("ReactiveGreeting", decision.ContextUpdates![GreetingRouteKey]);
+        Assert.Equal(string.Empty, decision.ContextUpdates[GreetingSpeakerKey]);
+        Assert.True(DateTimeOffset.TryParse(decision.ContextUpdates[GreetingLastReactiveUtcKey]?.ToString(), out _));
+    }
+
+    [Fact]
+    public async Task BuildDecisionAsync_TriggerWithKnownIdentity_BuildsProactiveGreetingAndContext()
+    {
+        var service = CreateService();
+
+        var decision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = string.Empty,
+            NormalizedTranscript = string.Empty,
+            Attributes = new Dictionary<string, object?>
+            {
+                ["messageType"] = "TRIGGER",
+                ["triggerSource"] = "PRESENCE",
+                ["context"] = """{"runtime":{"perception":{"speaker":"person-1","peoplePresent":[{"id":"person-1"}]},"loop":{"users":[{"id":"person-1","firstName":"jake"}]}}}"""
+            }
+        });
+
+        Assert.Equal("proactive_greeting", decision.IntentName);
+        Assert.Contains("Jake", decision.ReplyText, StringComparison.Ordinal);
+        Assert.NotNull(decision.ContextUpdates);
+        Assert.Equal("ProactiveGreeting", decision.ContextUpdates![GreetingRouteKey]);
+        Assert.Equal("person-1", decision.ContextUpdates[GreetingSpeakerKey]);
+        Assert.True(DateTimeOffset.TryParse(decision.ContextUpdates[GreetingLastProactiveUtcKey]?.ToString(), out _));
+    }
+
+    [Fact]
+    public async Task BuildDecisionAsync_TriggerFromSurprise_ReturnsSilentTriggerIgnoredDecision()
+    {
+        var service = CreateService();
+
+        var decision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = string.Empty,
+            NormalizedTranscript = string.Empty,
+            Attributes = new Dictionary<string, object?>
+            {
+                ["messageType"] = "TRIGGER",
+                ["triggerSource"] = "SURPRISE",
+                ["context"] = """{"runtime":{"perception":{"speaker":"person-1"},"loop":{"users":[{"id":"person-1","firstName":"jake"}]}}}"""
+            }
+        });
+
+        Assert.Equal("trigger_ignored", decision.IntentName);
+        Assert.Equal(string.Empty, decision.ReplyText);
+        Assert.Equal("chitchat-skill", decision.SkillName);
+        Assert.NotNull(decision.SkillPayload);
+        Assert.Equal("completion_only", decision.SkillPayload!["cloudResponseMode"]);
+    }
+
+    [Fact]
+    public async Task BuildDecisionAsync_TriggerWithinCooldown_IsIgnored()
+    {
+        var service = CreateService();
+
+        var decision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = string.Empty,
+            NormalizedTranscript = string.Empty,
+            Attributes = new Dictionary<string, object?>
+            {
+                ["messageType"] = "TRIGGER",
+                ["triggerSource"] = "PRESENCE",
+                ["context"] = """{"runtime":{"perception":{"speaker":"person-1"},"loop":{"users":[{"id":"person-1","firstName":"jake"}]}}}""",
+                [GreetingLastProactiveUtcKey] = DateTimeOffset.UtcNow.ToString("O")
+            }
+        });
+
+        Assert.Equal("trigger_ignored", decision.IntentName);
+    }
+
     [Fact]
     public async Task BuildDecisionAsync_DoYouHaveAPersonality_UsesCatalogBackedPersonalityReply()
     {
@@ -691,6 +792,144 @@ public sealed class JiboInteractionServiceTests
         Assert.Equal("Yes. You told me you like country music.", recallDecision.ReplyText);
     }
 
+    [Fact]
+    public async Task BuildDecisionAsync_AffinityMemory_PegasusWeLovePhrase_SetThenRecallWithinTenant()
+    {
+        var memoryStore = new InMemoryPersonalMemoryStore();
+        var service = CreateService(memoryStore);
+
+        var setDecision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "we love pizza",
+            NormalizedTranscript = "we love pizza",
+            Attributes = new Dictionary<string, object?>
+            {
+                ["accountId"] = "acct-a",
+                ["loopId"] = "loop-a"
+            },
+            DeviceId = "device-a"
+        });
+
+        Assert.Equal("memory_set_affinity", setDecision.IntentName);
+        Assert.Equal("Got it. I will remember you love pizza.", setDecision.ReplyText);
+
+        var recallDecision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "do i love pizza",
+            NormalizedTranscript = "do i love pizza",
+            Attributes = new Dictionary<string, object?>
+            {
+                ["accountId"] = "acct-a",
+                ["loopId"] = "loop-a"
+            },
+            DeviceId = "device-a"
+        });
+
+        Assert.Equal("memory_get_affinity", recallDecision.IntentName);
+        Assert.Equal("Yes. You told me you love pizza.", recallDecision.ReplyText);
+    }
+
+    [Fact]
+    public async Task BuildDecisionAsync_AffinityMemory_PegasusLoathePhrase_SetThenRecallWithinTenant()
+    {
+        var memoryStore = new InMemoryPersonalMemoryStore();
+        var service = CreateService(memoryStore);
+
+        var setDecision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "I loathe celery",
+            NormalizedTranscript = "I loathe celery",
+            Attributes = new Dictionary<string, object?>
+            {
+                ["accountId"] = "acct-a",
+                ["loopId"] = "loop-a"
+            },
+            DeviceId = "device-a"
+        });
+
+        Assert.Equal("memory_set_affinity", setDecision.IntentName);
+        Assert.Equal("Got it. I will remember you dislike celery.", setDecision.ReplyText);
+
+        var recallDecision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "do i loathe celery",
+            NormalizedTranscript = "do i loathe celery",
+            Attributes = new Dictionary<string, object?>
+            {
+                ["accountId"] = "acct-a",
+                ["loopId"] = "loop-a"
+            },
+            DeviceId = "device-a"
+        });
+
+        Assert.Equal("memory_get_affinity", recallDecision.IntentName);
+        Assert.Equal("Yes. You told me you dislike celery.", recallDecision.ReplyText);
+    }
+
+    [Fact]
+    public async Task BuildDecisionAsync_AffinityMemory_PegasusDoYouThinkLikeLookup_SetsAndRecalls()
+    {
+        var memoryStore = new InMemoryPersonalMemoryStore();
+        var service = CreateService(memoryStore);
+
+        await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "I enjoy country music",
+            NormalizedTranscript = "I enjoy country music",
+            Attributes = new Dictionary<string, object?>
+            {
+                ["accountId"] = "acct-a",
+                ["loopId"] = "loop-a"
+            },
+            DeviceId = "device-a"
+        });
+
+        var recallDecision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "do you think i like country music",
+            NormalizedTranscript = "do you think i like country music",
+            Attributes = new Dictionary<string, object?>
+            {
+                ["accountId"] = "acct-a",
+                ["loopId"] = "loop-a"
+            },
+            DeviceId = "device-a"
+        });
+
+        Assert.Equal("memory_get_affinity", recallDecision.IntentName);
+        Assert.Equal("Yes. You told me you like country music.", recallDecision.ReplyText);
+    }
+
+    [Fact]
+    public async Task BuildDecisionAsync_AffinitySetAttemptWithoutItem_RoutesToAffinityPrompt()
+    {
+        var service = CreateService();
+
+        var decision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "we like",
+            NormalizedTranscript = "we like"
+        });
+
+        Assert.Equal("memory_set_affinity", decision.IntentName);
+        Assert.Equal("I can remember it if you say, I like pizza or I dislike mushrooms.", decision.ReplyText);
+    }
+
+    [Fact]
+    public async Task BuildDecisionAsync_AffinityRecallAttemptWithoutItem_RoutesToRecallPrompt()
+    {
+        var service = CreateService();
+
+        var decision = await service.BuildDecisionAsync(new TurnContext
+        {
+            RawTranscript = "do you think i like",
+            NormalizedTranscript = "do you think i like"
+        });
+
+        Assert.Equal("memory_get_affinity", decision.IntentName);
+        Assert.Equal("Ask me like this: do I like pizza?", decision.ReplyText);
+    }
+
     [Fact]
     public async Task BuildDecisionAsync_PreferenceReversePhrase_ParsesFavoriteVariant()
     {

OpenJibo/tests/Jibo.Cloud.Tests/WebSockets/JiboWebSocketServiceTests.cs

@@ -491,6 +491,75 @@ public sealed class JiboWebSocketServiceTests
         Assert.Equal("i do like pizza", listenPayload.RootElement.GetProperty("data").GetProperty("asr").GetProperty("text").GetString());
     }
 
+    [Fact]
+    public async Task BufferedAudio_WithIncompletePegasusWeAffinityHint_DefersThenFinalizesWhenContinuationArrives()
+    {
+        await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = "hub-affinity-we-continuation-token",
+            Text = """{"type":"LISTEN","transID":"trans-affinity-we-continuation","data":{"rules":["launch"]}}"""
+        });
+
+        await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = "hub-affinity-we-continuation-token",
+            Text = """{"type":"CONTEXT","transID":"trans-affinity-we-continuation","data":{"audioTranscriptHint":"we like"}}"""
+        });
+
+        for (var index = 0; index < 4; index += 1)
+        {
+            var chunkReplies = await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+            {
+                HostName = "neo-hub.jibo.com",
+                Path = "/listen",
+                Kind = "neo-hub-listen",
+                Token = "hub-affinity-we-continuation-token",
+                Binary = new byte[3000]
+            });
+
+            Assert.Empty(chunkReplies);
+        }
+
+        var session = _store.FindSessionByToken("hub-affinity-we-continuation-token");
+        Assert.NotNull(session);
+        session.TurnState.FirstAudioReceivedUtc = DateTimeOffset.UtcNow - TimeSpan.FromSeconds(2);
+
+        var deferredReplies = await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = "hub-affinity-we-continuation-token",
+            Binary = new byte[3000]
+        });
+
+        Assert.Empty(deferredReplies);
+
+        var finalizedReplies = await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = "hub-affinity-we-continuation-token",
+            Text = """{"type":"CONTEXT","transID":"trans-affinity-we-continuation","data":{"audioTranscriptHint":"we like pizza"}}"""
+        });
+
+        Assert.Equal(3, finalizedReplies.Count);
+        Assert.Equal("LISTEN", ReadReplyType(finalizedReplies[0]));
+        Assert.Equal("EOS", ReadReplyType(finalizedReplies[1]));
+        Assert.Equal("SKILL_ACTION", ReadReplyType(finalizedReplies[2]));
+
+        using var listenPayload = JsonDocument.Parse(finalizedReplies[0].Text!);
+        Assert.Equal("memory_set_affinity", listenPayload.RootElement.GetProperty("data").GetProperty("nlu").GetProperty("intent").GetString());
+        Assert.Equal("we like pizza", listenPayload.RootElement.GetProperty("data").GetProperty("asr").GetProperty("text").GetString());
+    }
+
     [Fact]
     public async Task MultiChunkAudio_AccumulatesBufferedStateAcrossMessages()
     {
@@ -3501,6 +3570,122 @@ public sealed class JiboWebSocketServiceTests
         Assert.False(session.Metadata.ContainsKey("pendingProactivityOffer"));
     }
 
+    [Fact]
+    public async Task TriggerPresence_WithIdentity_EmitsProactiveGreetingAndPersistsGreetingMetadata()
+    {
+        var token = _store.IssueRobotToken("trigger-greeting-device-a");
+
+        var listenSetupReplies = await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = token,
+            Text = """{"type":"LISTEN","transID":"trans-greeting-trigger","data":{"rules":["launch","globals/global_commands_launch"],"mode":"CLIENT_NLU"}}"""
+        });
+        Assert.Empty(listenSetupReplies);
+
+        var contextReplies = await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = token,
+            Text = """{"type":"CONTEXT","transID":"trans-greeting-trigger","data":{"runtime":{"perception":{"speaker":"person-1","peoplePresent":[{"id":"person-1"}]},"loop":{"users":[{"id":"person-1","firstName":"jake"}]}}}}"""
+        });
+        Assert.Empty(contextReplies);
+
+        var triggerReplies = await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = token,
+            Text = """{"type":"TRIGGER","transID":"trans-greeting-trigger","data":{"triggerSource":"PRESENCE","triggerData":{"looperID":"person-1"}}}"""
+        });
+
+        Assert.Equal(3, triggerReplies.Count);
+        Assert.Equal("LISTEN", ReadReplyType(triggerReplies[0]));
+        Assert.Equal("EOS", ReadReplyType(triggerReplies[1]));
+        Assert.Equal("SKILL_ACTION", ReadReplyType(triggerReplies[2]));
+
+        using (var listenPayload = JsonDocument.Parse(triggerReplies[0].Text!))
+        {
+            Assert.Equal("proactive_greeting", listenPayload.RootElement.GetProperty("data").GetProperty("nlu").GetProperty("intent").GetString());
+        }
+        using (var skillPayload = JsonDocument.Parse(triggerReplies[2].Text!))
+        {
+            var esml = skillPayload.RootElement
+                .GetProperty("data")
+                .GetProperty("action")
+                .GetProperty("config")
+                .GetProperty("jcp")
+                .GetProperty("config")
+                .GetProperty("play")
+                .GetProperty("esml")
+                .GetString();
+            Assert.Contains("Jake", esml, StringComparison.Ordinal);
+        }
+
+        var session = _store.FindSessionByToken(token);
+        Assert.NotNull(session);
+        Assert.False(session.FollowUpOpen);
+        Assert.True(session.Metadata.TryGetValue("greetingsRoute", out var route));
+        Assert.Equal("ProactiveGreeting", route?.ToString());
+        Assert.True(session.Metadata.TryGetValue("greetingsSpeaker", out var speaker));
+        Assert.Equal("person-1", speaker?.ToString());
+        Assert.True(session.Metadata.TryGetValue("greetingsLastProactiveUtc", out var lastUtc));
+        Assert.True(DateTimeOffset.TryParse(lastUtc?.ToString(), out _));
+    }
+
+    [Fact]
+    public async Task TriggerSurprise_IsIgnoredWithoutLeavingMicOpen()
+    {
+        var token = _store.IssueRobotToken("trigger-greeting-device-b");
+
+        await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = token,
+            Text = """{"type":"LISTEN","transID":"trans-greeting-trigger-ignore","data":{"rules":["launch"],"mode":"CLIENT_NLU"}}"""
+        });
+
+        await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = token,
+            Text = """{"type":"CONTEXT","transID":"trans-greeting-trigger-ignore","data":{"runtime":{"perception":{"speaker":"person-1"},"loop":{"users":[{"id":"person-1","firstName":"jake"}]}}}}"""
+        });
+
+        var triggerReplies = await _service.HandleMessageAsync(new WebSocketMessageEnvelope
+        {
+            HostName = "neo-hub.jibo.com",
+            Path = "/listen",
+            Kind = "neo-hub-listen",
+            Token = token,
+            Text = """{"type":"TRIGGER","transID":"trans-greeting-trigger-ignore","data":{"triggerSource":"SURPRISE","triggerData":{"looperID":"person-1"}}}"""
+        });
+
+        Assert.Equal(3, triggerReplies.Count);
+        Assert.Equal("LISTEN", ReadReplyType(triggerReplies[0]));
+        Assert.Equal("EOS", ReadReplyType(triggerReplies[1]));
+        Assert.Equal("SKILL_ACTION", ReadReplyType(triggerReplies[2]));
+
+        using (var listenPayload = JsonDocument.Parse(triggerReplies[0].Text!))
+        {
+            Assert.Equal("trigger_ignored", listenPayload.RootElement.GetProperty("data").GetProperty("nlu").GetProperty("intent").GetString());
+        }
+
+        var session = _store.FindSessionByToken(token);
+        Assert.NotNull(session);
+        Assert.False(session.FollowUpOpen);
+        Assert.False(session.Metadata.ContainsKey("greetingsLastProactiveUtc"));
+    }
+
     [Fact]
     public async Task ClientAsrPersonalReport_StateMachinePersistsAcrossTurns()
     {