Extract memory and personality decision builders

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/JiboInteractionService.MemoryDecisions.cs

@@ -0,0 +1,259 @@
+using System.Globalization;
+using System.Text.RegularExpressions;
+using Jibo.Cloud.Application.Abstractions;
+using Jibo.Cloud.Domain.Models;
+using Jibo.Runtime.Abstractions;
+
+namespace Jibo.Cloud.Application.Services;
+
+public sealed partial class JiboInteractionService
+{
+    private JiboInteractionDecision BuildRememberNameDecision(TurnContext turn, string transcript)
+    {
+        var name = TryExtractNameFact(transcript);
+        if (string.IsNullOrWhiteSpace(name))
+            return new JiboInteractionDecision(
+                "memory_set_name",
+                "I can remember it if you say, my name is Alex.");
+
+        personalMemoryStore.SetName(ResolveTenantScope(turn), name);
+        return new JiboInteractionDecision(
+            "memory_set_name",
+            $"Nice to meet you, {name}. I will remember your name.");
+    }
+
+    private JiboInteractionDecision BuildRecallNameDecision(TurnContext turn, GreetingPresenceProfile? presence = null)
+    {
+        var personScope = ResolveTenantScope(turn, presence?.PrimaryPersonId);
+        var name = personalMemoryStore.GetName(personScope);
+        if (string.IsNullOrWhiteSpace(name)) name = personalMemoryStore.GetName(ResolveTenantScope(turn));
+
+        name = ToDisplayName(name ?? string.Empty);
+
+        return string.IsNullOrWhiteSpace(name)
+            ? new JiboInteractionDecision(
+                "memory_get_name",
+                "I do not know your name yet. You can say, my name is Alex.")
+            : new JiboInteractionDecision(
+                "memory_get_name",
+                presence is not null && !string.IsNullOrWhiteSpace(presence.PrimaryPersonId)
+                    ? $"I think you are {name}."
+                    : $"You told me your name is {name}.");
+    }
+
+    private JiboInteractionDecision BuildRememberBirthdayDecision(TurnContext turn, string transcript)
+    {
+        var birthday = TryExtractBirthdayFact(transcript);
+        if (string.IsNullOrWhiteSpace(birthday))
+            return new JiboInteractionDecision(
+                "memory_set_birthday",
+                "I can remember it if you say, my birthday is March 14.");
+
+        var tenantScope = ResolveTenantScope(turn);
+        personalMemoryStore.SetBirthday(tenantScope, birthday);
+        var birthdayDate = TryParseBirthdayDate(birthday);
+        if (birthdayDate is not null)
+        {
+            var birthdayLabel = ResolvePreferredBirthdayLabel(turn);
+            cloudStateStore?.UpsertHoliday(new HolidayRecord
+            {
+                EventId = $"birthday-{tenantScope.LoopId}-{tenantScope.PersonId ?? "loop"}",
+                Name = string.IsNullOrWhiteSpace(birthdayLabel) ? "Birthday" : $"{birthdayLabel}'s Birthday",
+                Category = "birthday",
+                Subcategory = "personal",
+                LoopId = tenantScope.LoopId,
+                MemberId = tenantScope.PersonId,
+                IsEnabled = true,
+                Date = birthdayDate.Value,
+                Source = "birthday",
+                CountryCode = "US"
+            });
+        }
+
+        return new JiboInteractionDecision(
+            "memory_set_birthday",
+            $"Got it. I will remember your birthday is {birthday}.");
+    }
+
+    private JiboInteractionDecision BuildRecallBirthdayDecision(TurnContext turn)
+    {
+        var birthday = personalMemoryStore.GetBirthday(ResolveTenantScope(turn));
+        return string.IsNullOrWhiteSpace(birthday)
+            ? new JiboInteractionDecision(
+                "memory_get_birthday",
+                "I do not know your birthday yet. You can say, my birthday is March 14.")
+            : new JiboInteractionDecision(
+                "memory_get_birthday",
+                $"You told me your birthday is {birthday}.");
+    }
+
+    private static DateOnly? TryParseBirthdayDate(string birthdayText)
+    {
+        if (string.IsNullOrWhiteSpace(birthdayText)) return null;
+
+        var normalized = birthdayText.Trim().ToLowerInvariant();
+        var match = Regex.Match(
+            normalized,
+            @"\b(?<month>january|february|march|april|may|june|july|august|september|october|november|december)\s+(?<day>\d{1,2})(?:st|nd|rd|th)?\b",
+            RegexOptions.CultureInvariant | RegexOptions.IgnoreCase);
+        if (!match.Success) return null;
+
+        var month = match.Groups["month"].Value.ToLowerInvariant() switch
+        {
+            "january" => 1,
+            "february" => 2,
+            "march" => 3,
+            "april" => 4,
+            "may" => 5,
+            "june" => 6,
+            "july" => 7,
+            "august" => 8,
+            "september" => 9,
+            "october" => 10,
+            "november" => 11,
+            "december" => 12,
+            _ => 0
+        };
+        if (month == 0) return null;
+
+        if (!int.TryParse(match.Groups["day"].Value, out var day) || day is < 1 or > 31) return null;
+
+        var today = DateOnly.FromDateTime(DateTime.UtcNow);
+        var year = today.Year;
+        if (day > DateTime.DaysInMonth(year, month)) return null;
+
+        DateOnly birthday;
+        try
+        {
+            birthday = new DateOnly(year, month, day);
+        }
+        catch
+        {
+            return null;
+        }
+
+        if (birthday < today) birthday = birthday.AddYears(1);
+        return birthday;
+    }
+
+    private static string? ResolvePreferredBirthdayLabel(TurnContext turn)
+    {
+        var context = ResolveGreetingPresenceProfile(turn);
+        return !string.IsNullOrWhiteSpace(context.PrimaryPersonId) &&
+               context.LoopUserFirstNames.TryGetValue(context.PrimaryPersonId, out var firstName) &&
+               !string.IsNullOrWhiteSpace(firstName)
+            ? ToDisplayName(firstName)
+            : null;
+    }
+
+    private JiboInteractionDecision BuildRememberImportantDateDecision(TurnContext turn, string transcript)
+    {
+        var importantDate = TryExtractImportantDateSet(transcript);
+        if (importantDate is null)
+            return new JiboInteractionDecision(
+                "memory_set_important_date",
+                "I can remember it if you say, our anniversary is June 10.");
+
+        personalMemoryStore.SetImportantDate(ResolveTenantScope(turn), importantDate.Value.Label,
+            importantDate.Value.Value);
+        return new JiboInteractionDecision(
+            "memory_set_important_date",
+            $"Got it. I will remember your {importantDate.Value.Label} is {importantDate.Value.Value}.");
+    }
+
+    private JiboInteractionDecision BuildRecallImportantDateDecision(TurnContext turn, string transcript)
+    {
+        var label = TryExtractImportantDateLookupLabel(transcript);
+        if (string.IsNullOrWhiteSpace(label))
+            return new JiboInteractionDecision(
+                "memory_get_important_date",
+                "Ask me like this: when is our anniversary?");
+
+        var storedDate = personalMemoryStore.GetImportantDate(ResolveTenantScope(turn), label);
+        return string.IsNullOrWhiteSpace(storedDate)
+            ? new JiboInteractionDecision(
+                "memory_get_important_date",
+                $"I do not know your {label} yet.")
+            : new JiboInteractionDecision(
+                "memory_get_important_date",
+                $"You told me your {label} is {storedDate}.");
+    }
+
+    private JiboInteractionDecision BuildRememberPreferenceDecision(TurnContext turn, string transcript)
+    {
+        var preference = TryExtractPreferenceSet(transcript);
+        if (preference is null)
+            return new JiboInteractionDecision(
+                "memory_set_preference",
+                "I can remember it if you say, my favorite music is jazz.");
+
+        personalMemoryStore.SetPreference(ResolveTenantScope(turn), preference.Value.Category, preference.Value.Value);
+        return new JiboInteractionDecision(
+            "memory_set_preference",
+            $"Got it. I will remember your favorite {preference.Value.Category} is {preference.Value.Value}.");
+    }
+
+    private JiboInteractionDecision BuildRecallPreferenceDecision(TurnContext turn, string transcript)
+    {
+        var category = TryExtractPreferenceLookupCategory(transcript);
+        if (string.IsNullOrWhiteSpace(category))
+            return new JiboInteractionDecision(
+                "memory_get_preference",
+                "Ask me like this: what is my favorite music?");
+
+        var preference = personalMemoryStore.GetPreference(ResolveTenantScope(turn), category);
+        return string.IsNullOrWhiteSpace(preference)
+            ? new JiboInteractionDecision(
+                "memory_get_preference",
+                $"I do not know your favorite {category} yet.")
+            : new JiboInteractionDecision(
+                "memory_get_preference",
+                $"You told me your favorite {category} is {preference}.");
+    }
+
+    private JiboInteractionDecision BuildRememberAffinityDecision(TurnContext turn, string transcript)
+    {
+        var affinitySet = TryExtractAffinitySet(transcript);
+        if (affinitySet is null)
+            return new JiboInteractionDecision(
+                "memory_set_affinity",
+                "I can remember it if you say, I like pizza or I dislike mushrooms.");
+
+        personalMemoryStore.SetAffinity(ResolveTenantScope(turn), affinitySet.Value.Item, affinitySet.Value.Affinity);
+        return new JiboInteractionDecision(
+            "memory_set_affinity",
+            $"Got it. I will remember you {DescribeAffinityAsVerb(affinitySet.Value.Affinity)} {affinitySet.Value.Item}.");
+    }
+
+    private JiboInteractionDecision BuildRecallAffinityDecision(TurnContext turn, string transcript)
+    {
+        var lookup = TryExtractAffinityLookup(transcript);
+        if (lookup is null)
+            return new JiboInteractionDecision(
+                "memory_get_affinity",
+                "Ask me like this: do I like pizza?");
+
+        var affinity = personalMemoryStore.GetAffinity(ResolveTenantScope(turn), lookup.Value.Item);
+        if (affinity is null)
+            return new JiboInteractionDecision(
+                "memory_get_affinity",
+                $"I do not remember how you feel about {lookup.Value.Item} yet.");
+
+        if (lookup.Value.ExpectedAffinity is null)
+            return new JiboInteractionDecision(
+                "memory_get_affinity",
+                $"You told me you {DescribeAffinityAsVerb(affinity.Value)} {lookup.Value.Item}.");
+
+        var matches = lookup.Value.ExpectedAffinity == PersonalAffinity.Dislike
+            ? affinity == PersonalAffinity.Dislike
+            : affinity is PersonalAffinity.Like or PersonalAffinity.Love;
+
+        return matches
+            ? new JiboInteractionDecision(
+                "memory_get_affinity",
+                $"Yes. You told me you {DescribeAffinityAsVerb(affinity.Value)} {lookup.Value.Item}.")
+            : new JiboInteractionDecision(
+                "memory_get_affinity",
+                $"Not exactly. You told me you {DescribeAffinityAsVerb(affinity.Value)} {lookup.Value.Item}.");
+    }
+}

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/JiboInteractionService.PersonalityDecisions.cs

@@ -0,0 +1,417 @@
+using System.Collections.Generic;
+using System.Globalization;
+using Jibo.Cloud.Application.Abstractions;
+using Jibo.Cloud.Domain.Models;
+using Jibo.Runtime.Abstractions;
+
+namespace Jibo.Cloud.Application.Services;
+
+public sealed partial class JiboInteractionService
+{
+    private static JiboInteractionDecision BuildRobotAgeDecision(DateTimeOffset? referenceLocalTime)
+    {
+        var referenceDate = DateOnly.FromDateTime((referenceLocalTime ?? DateTimeOffset.UtcNow).Date);
+        var ageDescription = DescribePersonaAge(referenceDate, OpenJiboCloudBuildInfo.PersonaBirthday);
+        return new JiboInteractionDecision(
+            "robot_age",
+            $"I count {OpenJiboCloudBuildInfo.PersonaBirthdayWords} as my birthday, so I am {ageDescription}.");
+    }
+
+    private static JiboInteractionDecision BuildRobotBirthdayDecision()
+    {
+        return new JiboInteractionDecision(
+            "robot_birthday",
+            $"My birthday is {OpenJiboCloudBuildInfo.PersonaBirthdayWords}.");
+    }
+
+    private static JiboInteractionDecision BuildTriggerIgnoredDecision()
+    {
+        return new JiboInteractionDecision(
+            "trigger_ignored",
+            string.Empty,
+            "chitchat-skill",
+            new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
+            {
+                ["skillId"] = "chitchat-skill",
+                ["cloudResponseMode"] = "completion_only"
+            });
+    }
+
+    private JiboInteractionDecision BuildReactiveGreetingDecision(
+        TurnContext turn,
+        string greetingIntent,
+        DateTimeOffset? referenceLocalTime)
+    {
+        var presence = ResolveGreetingPresenceProfile(turn);
+        var displayName = ResolvePreferredGreetingName(turn, presence);
+        var replyText = BuildReactiveGreetingReply(greetingIntent, displayName, referenceLocalTime);
+        return new JiboInteractionDecision(
+            greetingIntent,
+            replyText,
+            ContextUpdates: BuildGreetingContextUpdates("ReactiveGreeting", presence.PrimaryPersonId, false));
+    }
+
+    private JiboInteractionDecision BuildProactiveGreetingDecision(
+        TurnContext turn,
+        GreetingPresenceProfile presence,
+        DateTimeOffset? referenceLocalTime)
+    {
+        var displayName = ResolvePreferredGreetingName(turn, presence);
+        var greetingPrefix = ResolveTimeOfDayGreetingPrefix(referenceLocalTime);
+        var replyText = string.IsNullOrWhiteSpace(displayName)
+            ? $"{greetingPrefix}. I am glad to see you."
+            : $"{greetingPrefix}, {displayName}. Welcome back.";
+        return new JiboInteractionDecision(
+            "proactive_greeting",
+            replyText,
+            ContextUpdates: BuildGreetingContextUpdates("ProactiveGreeting", presence.PrimaryPersonId, true));
+    }
+
+    private static string BuildReactiveGreetingReply(
+        string greetingIntent,
+        string? displayName,
+        DateTimeOffset? referenceLocalTime)
+    {
+        var namePrefix = string.IsNullOrWhiteSpace(displayName)
+            ? string.Empty
+            : $", {displayName}";
+
+        return greetingIntent switch
+        {
+            "good_morning" => $"Good morning{namePrefix}. It is great to see you.",
+            "good_afternoon" => $"Good afternoon{namePrefix}. I am glad you are here.",
+            "good_evening" => $"Good evening{namePrefix}. It is nice to have you back.",
+            "good_night" => $"Good night{namePrefix}. Sleep well.",
+            "welcome_back" => string.IsNullOrWhiteSpace(displayName)
+                ? $"Welcome back. {ResolveTimeOfDayGreetingPrefix(referenceLocalTime)}."
+                : $"Welcome back, {displayName}. {ResolveTimeOfDayGreetingPrefix(referenceLocalTime)}.",
+            _ => $"Hello{namePrefix}. It is nice to see you."
+        };
+    }
+
+    private string? ResolvePreferredGreetingName(TurnContext turn, GreetingPresenceProfile presence)
+    {
+        var rememberedName = personalMemoryStore.GetName(ResolveTenantScope(turn, presence.PrimaryPersonId));
+        if (!string.IsNullOrWhiteSpace(rememberedName)) return ToDisplayName(rememberedName);
+
+        var tenantRememberedName = personalMemoryStore.GetName(ResolveTenantScope(turn));
+        if (!string.IsNullOrWhiteSpace(tenantRememberedName)) return ToDisplayName(tenantRememberedName);
+
+        if (!string.IsNullOrWhiteSpace(presence.PrimaryPersonId) &&
+            presence.LoopUserFirstNames.TryGetValue(presence.PrimaryPersonId, out var firstName) &&
+            !string.IsNullOrWhiteSpace(firstName))
+            return ToDisplayName(firstName);
+
+        return null;
+    }
+
+    private static string ToDisplayName(string value)
+    {
+        var trimmed = value.Trim();
+        return string.IsNullOrWhiteSpace(trimmed)
+            ? string.Empty
+            : CultureInfo.InvariantCulture.TextInfo.ToTitleCase(trimmed);
+    }
+
+    private static bool ShouldHandleProactiveGreetingTrigger(
+        TurnContext turn,
+        string? triggerSource,
+        GreetingPresenceProfile presence)
+    {
+        if (string.Equals(triggerSource, "SURPRISE", StringComparison.OrdinalIgnoreCase)) return false;
+
+        if (!presence.HasKnownIdentity) return false;
+
+        var lastGreetingUtc = ReadTimestampAttribute(turn, LastProactiveGreetingUtcMetadataKey);
+        return !lastGreetingUtc.HasValue || DateTimeOffset.UtcNow - lastGreetingUtc.Value >= ProactiveGreetingCooldown;
+    }
+
+    private static DateTimeOffset? ReadTimestampAttribute(TurnContext turn, string key)
+    {
+        if (!turn.Attributes.TryGetValue(key, out var value) || value is null) return null;
+
+        return DateTimeOffset.TryParse(
+            value.ToString(),
+            CultureInfo.InvariantCulture,
+            DateTimeStyles.RoundtripKind,
+            out var parsed)
+            ? parsed
+            : null;
+    }
+
+    private static IDictionary<string, object?> BuildGreetingContextUpdates(string route, string? speakerId,
+        bool proactive)
+    {
+        var updates = new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
+        {
+            [ChitchatStateMachine.StateMetadataKey] = "complete",
+            [ChitchatStateMachine.RouteMetadataKey] = "ScriptedResponse",
+            [ChitchatStateMachine.EmotionMetadataKey] = string.Empty,
+            [GreetingRouteMetadataKey] = route,
+            [GreetingSpeakerMetadataKey] = speakerId ?? string.Empty,
+            [proactive ? LastProactiveGreetingUtcMetadataKey : LastReactiveGreetingUtcMetadataKey] = DateTimeOffset.UtcNow.ToString("O", CultureInfo.InvariantCulture)
+        };
+
+        return updates;
+    }
+
+    private static string ResolveTimeOfDayGreetingPrefix(DateTimeOffset? referenceLocalTime)
+    {
+        var hour = (referenceLocalTime ?? DateTimeOffset.UtcNow).Hour;
+        return hour switch
+        {
+            >= 5 and < 12 => "Good morning",
+            >= 12 and < 17 => "Good afternoon",
+            _ => "Good evening"
+        };
+    }
+
+    private JiboInteractionDecision BuildPizzaDecision()
+    {
+        return BuildPizzaAnimationDecision("pizza", "One pizza, coming right up.");
+    }
+
+    private JiboInteractionDecision BuildPizzaAnimationDecision(string intentName, string replyText)
+    {
+        var prompt = randomizer.Choose(PizzaMimPrompts);
+        return new JiboInteractionDecision(
+            intentName,
+            replyText,
+            "chitchat-skill",
+            new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
+            {
+                ["esml"] = prompt.Esml,
+                ["mim_id"] = "RA_JBO_MakePizza",
+                ["mim_type"] = "announcement",
+                ["prompt_id"] = prompt.PromptId,
+                ["prompt_sub_category"] = "AN"
+            });
+    }
+
+    private JiboInteractionDecision BuildProactivePizzaDayDecision(DateTimeOffset? referenceLocalTime)
+    {
+        var referenceDate = (referenceLocalTime ?? DateTimeOffset.UtcNow).Date;
+        return BuildPizzaAnimationDecision(
+            "proactive_pizza_day",
+            $"Happy National Pizza Day for {referenceDate.ToString("MMMM d", CultureInfo.InvariantCulture)}. One pizza, coming right up.");
+    }
+
+    private JiboInteractionDecision BuildProactivePizzaPreferenceDecision()
+    {
+        return BuildPizzaAnimationDecision(
+            "proactive_pizza_preference",
+            "You mentioned pizza is a favorite, so I thought we should make one.");
+    }
+
+    private static JiboInteractionDecision BuildProactivePizzaFactOfferDecision()
+    {
+        var listenContexts = new[] { "shared/yes_no" };
+        return new JiboInteractionDecision(
+            "proactive_offer_pizza_fact",
+            "Do you want to hear a fun pizza fact?",
+            "chitchat-skill",
+            new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
+            {
+                ["mim_id"] = "runtime-chat",
+                ["mim_type"] = "question",
+                ["prompt_id"] = "RUNTIME_PROMPT",
+                ["prompt_sub_category"] = "Q",
+                ["listen_contexts"] = listenContexts
+            });
+    }
+
+    private static JiboInteractionDecision BuildProactivePizzaFactDecision()
+    {
+        return new JiboInteractionDecision(
+            "proactive_pizza_fact",
+            "Americans consume about 100 acres of pizza every day, roughly 350 slices per second. That's a lot of pizza.");
+    }
+
+    private JiboInteractionDecision BuildProactiveFunFactDecision(JiboExperienceCatalog catalog)
+    {
+        var categories = new List<ProactiveFactCategory>();
+        AddProactiveFactCategory(categories, "fun_fact", catalog.FunFacts);
+        AddProactiveFactCategory(categories, "robot_fact", catalog.RobotFacts);
+        AddProactiveFactCategory(categories, "human_fact", catalog.HumanFacts);
+
+        if (categories.Count == 0)
+            return new JiboInteractionDecision("proactive_fun_fact", randomizer.Choose(catalog.SurpriseReplies));
+
+        var selectedCategory = randomizer.Choose(categories);
+        var fact = randomizer.Choose(selectedCategory.Replies);
+        return new JiboInteractionDecision(
+            "proactive_fun_fact",
+            fact,
+            "chitchat-skill",
+            new Dictionary<string, object?>
+            {
+                ["mim_id"] = "runtime-fun-fact",
+                ["mim_type"] = "announcement",
+                ["prompt_id"] = "RUNTIME_FUN_FACT",
+                ["replyType"] = "fun_fact",
+                ["factCategory"] = selectedCategory.CategoryName
+            });
+    }
+
+    private static void AddProactiveFactCategory(
+        ICollection<ProactiveFactCategory> categories,
+        string categoryName,
+        IReadOnlyList<string> replies)
+    {
+        if (replies.Count == 0) return;
+
+        categories.Add(new ProactiveFactCategory(categoryName, replies));
+    }
+
+    private JiboInteractionDecision BuildProactiveJokeDecision(JiboExperienceCatalog catalog)
+    {
+        return new JiboInteractionDecision(
+            "proactive_joke",
+            randomizer.Choose(catalog.Jokes),
+            "@be/joke",
+            new Dictionary<string, object?>
+            {
+                ["replyType"] = "joke"
+            });
+    }
+
+    private static JiboInteractionDecision BuildProactiveOfferDeclinedDecision()
+    {
+        return new JiboInteractionDecision(
+            "proactive_offer_declined",
+            "No problem. We can save the pizza fact for another time.");
+    }
+
+    private string BuildGenericReply(JiboExperienceCatalog catalog, string transcript, string lowered)
+    {
+        if (string.IsNullOrWhiteSpace(transcript)) return "I am listening.";
+
+        if (lowered.Contains("good morning", StringComparison.Ordinal))
+            return "Good morning! It is nice to hear your voice.";
+
+        if (lowered.Contains("good afternoon", StringComparison.Ordinal))
+            return "Good afternoon. I am happy to be here.";
+
+        return lowered.Contains("good night", StringComparison.Ordinal)
+            ? "Good night. Sleep tight."
+            : randomizer.Choose(catalog.GenericFallbackReplies)
+                .Replace("{transcript}", transcript, StringComparison.Ordinal);
+    }
+
+    private JiboInteractionDecision BuildScriptedPersonalityDecision(
+        JiboExperienceCatalog catalog,
+        string intentName,
+        params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.BuildScriptedPersonalityDecision(
+            catalog,
+            randomizer,
+            intentName,
+            preferredSnippets);
+    }
+
+    private JiboInteractionDecision BuildScriptedFavoriteAnimalDecision(
+        JiboExperienceCatalog catalog,
+        string intentName,
+        params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.BuildScriptedFavoriteAnimalDecision(
+            catalog,
+            randomizer,
+            intentName,
+            preferredSnippets);
+    }
+
+    private JiboInteractionDecision BuildScriptedGreetingDecision(
+        JiboExperienceCatalog catalog,
+        string intentName,
+        params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.BuildScriptedGreetingDecision(
+            catalog,
+            randomizer,
+            intentName,
+            preferredSnippets);
+    }
+
+    private JiboInteractionDecision BuildScriptedHolidayDecision(
+        IReadOnlyList<string> replies,
+        string intentName,
+        params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.BuildScriptedHolidayDecision(
+            replies,
+            randomizer,
+            intentName,
+            preferredSnippets);
+    }
+
+    private JiboInteractionDecision BuildScriptedHolidayTrackerDecision(
+        JiboExperienceCatalog catalog,
+        string intentName,
+        params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.BuildScriptedHolidayTrackerDecision(
+            catalog,
+            randomizer,
+            intentName,
+            preferredSnippets);
+    }
+
+    private JiboInteractionDecision BuildScriptedHolidayGreetingDecision(
+        JiboExperienceCatalog catalog,
+        string intentName,
+        params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.BuildScriptedHolidayGreetingDecision(
+            catalog,
+            randomizer,
+            intentName,
+            preferredSnippets);
+    }
+
+    private JiboInteractionDecision BuildScriptedHolidayTemplateDecision(
+        TurnContext turn,
+        GreetingPresenceProfile presence,
+        JiboExperienceCatalog catalog,
+        string intentName,
+        params string[] preferredSnippets)
+    {
+        var selected = ScriptedResponseDecisionBuilder.SelectLegacyReply(
+            catalog.HolidayReplies,
+            randomizer,
+            preferredSnippets);
+        return new JiboInteractionDecision(
+            intentName,
+            RenderHolidayTemplate(selected, turn, presence),
+            ContextUpdates: ScriptedResponseDecisionBuilder.BuildScriptedResponseContextUpdates());
+    }
+
+    private string SelectLegacyPersonalityReply(JiboExperienceCatalog catalog, params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.SelectLegacyPersonalityReply(catalog, randomizer, preferredSnippets);
+    }
+
+    private string SelectLegacyGreetingReply(JiboExperienceCatalog catalog, params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.SelectLegacyGreetingReply(catalog, randomizer, preferredSnippets);
+    }
+
+    private string SelectLegacyReply(IReadOnlyList<string> replies, params string[] preferredSnippets)
+    {
+        return ScriptedResponseDecisionBuilder.SelectLegacyReply(replies, randomizer, preferredSnippets);
+    }
+
+    private string RenderHolidayTemplate(string template, TurnContext turn, GreetingPresenceProfile presence)
+    {
+        var ownerName = ResolvePreferredGreetingName(turn, presence);
+        var speakerName = !string.IsNullOrWhiteSpace(ownerName) ? ownerName : "you";
+        return template
+            .Replace("${speaker}'s", $"{speakerName}'s", StringComparison.OrdinalIgnoreCase)
+            .Replace("${speaker}", speakerName, StringComparison.OrdinalIgnoreCase)
+            .Replace("${loop.owner}", string.IsNullOrWhiteSpace(ownerName) ? string.Empty : ownerName,
+                StringComparison.OrdinalIgnoreCase)
+            .Replace("  ", " ", StringComparison.Ordinal)
+            .Trim();
+    }
+}

OpenJibo/src/Jibo.Cloud/dotnet/src/Jibo.Cloud.Application/Services/JiboInteractionService.cs

@@ -803,542 +803,6 @@ public sealed partial class JiboInteractionService(
             SkillPayload: new Dictionary<string, object?> { ["esml"] = OpenJiboCloudBuildInfo.EsmlVersion });
     }
 
-    private static JiboInteractionDecision BuildRobotAgeDecision(DateTimeOffset? referenceLocalTime)
-    {
-        var referenceDate = DateOnly.FromDateTime((referenceLocalTime ?? DateTimeOffset.UtcNow).Date);
-        var ageDescription = DescribePersonaAge(referenceDate, OpenJiboCloudBuildInfo.PersonaBirthday);
-        return new JiboInteractionDecision(
-            "robot_age",
-            $"I count {OpenJiboCloudBuildInfo.PersonaBirthdayWords} as my birthday, so I am {ageDescription}.");
-    }
-
-    private static JiboInteractionDecision BuildRobotBirthdayDecision()
-    {
-        return new JiboInteractionDecision(
-            "robot_birthday",
-            $"My birthday is {OpenJiboCloudBuildInfo.PersonaBirthdayWords}.");
-    }
-
-    private static JiboInteractionDecision BuildTriggerIgnoredDecision()
-    {
-        return new JiboInteractionDecision(
-            "trigger_ignored",
-            string.Empty,
-            "chitchat-skill",
-            new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
-            {
-                ["skillId"] = "chitchat-skill",
-                ["cloudResponseMode"] = "completion_only"
-            });
-    }
-
-    private JiboInteractionDecision BuildReactiveGreetingDecision(
-        TurnContext turn,
-        string greetingIntent,
-        DateTimeOffset? referenceLocalTime)
-    {
-        var presence = ResolveGreetingPresenceProfile(turn);
-        var displayName = ResolvePreferredGreetingName(turn, presence);
-        var replyText = BuildReactiveGreetingReply(greetingIntent, displayName, referenceLocalTime);
-        return new JiboInteractionDecision(
-            greetingIntent,
-            replyText,
-            ContextUpdates: BuildGreetingContextUpdates("ReactiveGreeting", presence.PrimaryPersonId, false));
-    }
-
-    private JiboInteractionDecision BuildProactiveGreetingDecision(
-        TurnContext turn,
-        GreetingPresenceProfile presence,
-        DateTimeOffset? referenceLocalTime)
-    {
-        var displayName = ResolvePreferredGreetingName(turn, presence);
-        var greetingPrefix = ResolveTimeOfDayGreetingPrefix(referenceLocalTime);
-        var replyText = string.IsNullOrWhiteSpace(displayName)
-            ? $"{greetingPrefix}. I am glad to see you."
-            : $"{greetingPrefix}, {displayName}. Welcome back.";
-        return new JiboInteractionDecision(
-            "proactive_greeting",
-            replyText,
-            ContextUpdates: BuildGreetingContextUpdates("ProactiveGreeting", presence.PrimaryPersonId, true));
-    }
-
-    private static string BuildReactiveGreetingReply(
-        string greetingIntent,
-        string? displayName,
-        DateTimeOffset? referenceLocalTime)
-    {
-        var namePrefix = string.IsNullOrWhiteSpace(displayName)
-            ? string.Empty
-            : $", {displayName}";
-
-        return greetingIntent switch
-        {
-            "good_morning" => $"Good morning{namePrefix}. It is great to see you.",
-            "good_afternoon" => $"Good afternoon{namePrefix}. I am glad you are here.",
-            "good_evening" => $"Good evening{namePrefix}. It is nice to have you back.",
-            "good_night" => $"Good night{namePrefix}. Sleep well.",
-            "welcome_back" => string.IsNullOrWhiteSpace(displayName)
-                ? $"Welcome back. {ResolveTimeOfDayGreetingPrefix(referenceLocalTime)}."
-                : $"Welcome back, {displayName}. {ResolveTimeOfDayGreetingPrefix(referenceLocalTime)}.",
-            _ => $"Hello{namePrefix}. It is nice to see you."
-        };
-    }
-
-    private string? ResolvePreferredGreetingName(TurnContext turn, GreetingPresenceProfile presence)
-    {
-        var rememberedName = personalMemoryStore.GetName(ResolveTenantScope(turn, presence.PrimaryPersonId));
-        if (!string.IsNullOrWhiteSpace(rememberedName)) return ToDisplayName(rememberedName);
-
-        var tenantRememberedName = personalMemoryStore.GetName(ResolveTenantScope(turn));
-        if (!string.IsNullOrWhiteSpace(tenantRememberedName)) return ToDisplayName(tenantRememberedName);
-
-        if (!string.IsNullOrWhiteSpace(presence.PrimaryPersonId) &&
-            presence.LoopUserFirstNames.TryGetValue(presence.PrimaryPersonId, out var firstName) &&
-            !string.IsNullOrWhiteSpace(firstName))
-            return ToDisplayName(firstName);
-
-        return null;
-    }
-
-    private static string ToDisplayName(string value)
-    {
-        var trimmed = value.Trim();
-        return string.IsNullOrWhiteSpace(trimmed)
-            ? string.Empty
-            : CultureInfo.InvariantCulture.TextInfo.ToTitleCase(trimmed);
-    }
-
-    private static bool ShouldHandleProactiveGreetingTrigger(
-        TurnContext turn,
-        string? triggerSource,
-        GreetingPresenceProfile presence)
-    {
-        if (string.Equals(triggerSource, "SURPRISE", StringComparison.OrdinalIgnoreCase)) return false;
-
-        if (!presence.HasKnownIdentity) return false;
-
-        var lastGreetingUtc = ReadTimestampAttribute(turn, LastProactiveGreetingUtcMetadataKey);
-        return !lastGreetingUtc.HasValue || DateTimeOffset.UtcNow - lastGreetingUtc.Value >= ProactiveGreetingCooldown;
-    }
-
-    private static DateTimeOffset? ReadTimestampAttribute(TurnContext turn, string key)
-    {
-        if (!turn.Attributes.TryGetValue(key, out var value) || value is null) return null;
-
-        return DateTimeOffset.TryParse(
-            value.ToString(),
-            CultureInfo.InvariantCulture,
-            DateTimeStyles.RoundtripKind,
-            out var parsed)
-            ? parsed
-            : null;
-    }
-
-    private static IDictionary<string, object?> BuildGreetingContextUpdates(string route, string? speakerId,
-        bool proactive)
-    {
-        var updates = new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
-        {
-            [ChitchatStateMachine.StateMetadataKey] = "complete",
-            [ChitchatStateMachine.RouteMetadataKey] = "ScriptedResponse",
-            [ChitchatStateMachine.EmotionMetadataKey] = string.Empty,
-            [GreetingRouteMetadataKey] = route,
-            [GreetingSpeakerMetadataKey] = speakerId ?? string.Empty,
-            [proactive ? LastProactiveGreetingUtcMetadataKey : LastReactiveGreetingUtcMetadataKey] = DateTimeOffset.UtcNow.ToString("O", CultureInfo.InvariantCulture)
-        };
-
-        return updates;
-    }
-
-    private static string ResolveTimeOfDayGreetingPrefix(DateTimeOffset? referenceLocalTime)
-    {
-        var hour = (referenceLocalTime ?? DateTimeOffset.UtcNow).Hour;
-        return hour switch
-        {
-            >= 5 and < 12 => "Good morning",
-            >= 12 and < 17 => "Good afternoon",
-            _ => "Good evening"
-        };
-    }
-
-    private JiboInteractionDecision BuildRememberNameDecision(TurnContext turn, string transcript)
-    {
-        var name = TryExtractNameFact(transcript);
-        if (string.IsNullOrWhiteSpace(name))
-            return new JiboInteractionDecision(
-                "memory_set_name",
-                "I can remember it if you say, my name is Alex.");
-
-        personalMemoryStore.SetName(ResolveTenantScope(turn), name);
-        return new JiboInteractionDecision(
-            "memory_set_name",
-            $"Nice to meet you, {name}. I will remember your name.");
-    }
-
-    private JiboInteractionDecision BuildRecallNameDecision(TurnContext turn, GreetingPresenceProfile? presence = null)
-    {
-        var personScope = ResolveTenantScope(turn, presence?.PrimaryPersonId);
-        var name = personalMemoryStore.GetName(personScope);
-        if (string.IsNullOrWhiteSpace(name)) name = personalMemoryStore.GetName(ResolveTenantScope(turn));
-
-        name = ToDisplayName(name ?? string.Empty);
-
-        return string.IsNullOrWhiteSpace(name)
-            ? new JiboInteractionDecision(
-                "memory_get_name",
-                "I do not know your name yet. You can say, my name is Alex.")
-            : new JiboInteractionDecision(
-                "memory_get_name",
-                presence is not null && !string.IsNullOrWhiteSpace(presence.PrimaryPersonId)
-                    ? $"I think you are {name}."
-                    : $"You told me your name is {name}.");
-    }
-
-    private JiboInteractionDecision BuildRememberBirthdayDecision(TurnContext turn, string transcript)
-    {
-        var birthday = TryExtractBirthdayFact(transcript);
-        if (string.IsNullOrWhiteSpace(birthday))
-            return new JiboInteractionDecision(
-                "memory_set_birthday",
-                "I can remember it if you say, my birthday is March 14.");
-
-        var tenantScope = ResolveTenantScope(turn);
-        personalMemoryStore.SetBirthday(tenantScope, birthday);
-        var birthdayDate = TryParseBirthdayDate(birthday);
-        if (birthdayDate is not null)
-        {
-            var birthdayLabel = ResolvePreferredBirthdayLabel(turn);
-            cloudStateStore?.UpsertHoliday(new HolidayRecord
-            {
-                EventId = $"birthday-{tenantScope.LoopId}-{tenantScope.PersonId ?? "loop"}",
-                Name = string.IsNullOrWhiteSpace(birthdayLabel) ? "Birthday" : $"{birthdayLabel}'s Birthday",
-                Category = "birthday",
-                Subcategory = "personal",
-                LoopId = tenantScope.LoopId,
-                MemberId = tenantScope.PersonId,
-                IsEnabled = true,
-                Date = birthdayDate.Value,
-                Source = "birthday",
-                CountryCode = "US"
-            });
-        }
-
-        return new JiboInteractionDecision(
-            "memory_set_birthday",
-            $"Got it. I will remember your birthday is {birthday}.");
-    }
-
-    private JiboInteractionDecision BuildRecallBirthdayDecision(TurnContext turn)
-    {
-        var birthday = personalMemoryStore.GetBirthday(ResolveTenantScope(turn));
-        return string.IsNullOrWhiteSpace(birthday)
-            ? new JiboInteractionDecision(
-                "memory_get_birthday",
-                "I do not know your birthday yet. You can say, my birthday is March 14.")
-            : new JiboInteractionDecision(
-                "memory_get_birthday",
-                $"You told me your birthday is {birthday}.");
-    }
-
-    private static DateOnly? TryParseBirthdayDate(string birthdayText)
-    {
-        if (string.IsNullOrWhiteSpace(birthdayText)) return null;
-
-        var normalized = birthdayText.Trim().ToLowerInvariant();
-        var match = Regex.Match(
-            normalized,
-            @"\b(?<month>january|february|march|april|may|june|july|august|september|october|november|december)\s+(?<day>\d{1,2})(?:st|nd|rd|th)?\b",
-            RegexOptions.CultureInvariant | RegexOptions.IgnoreCase);
-        if (!match.Success) return null;
-
-        var month = match.Groups["month"].Value.ToLowerInvariant() switch
-        {
-            "january" => 1,
-            "february" => 2,
-            "march" => 3,
-            "april" => 4,
-            "may" => 5,
-            "june" => 6,
-            "july" => 7,
-            "august" => 8,
-            "september" => 9,
-            "october" => 10,
-            "november" => 11,
-            "december" => 12,
-            _ => 0
-        };
-        if (month == 0) return null;
-
-        if (!int.TryParse(match.Groups["day"].Value, out var day) || day is < 1 or > 31) return null;
-
-        var today = DateOnly.FromDateTime(DateTime.UtcNow);
-        var year = today.Year;
-        if (day > DateTime.DaysInMonth(year, month)) return null;
-
-        DateOnly birthday;
-        try
-        {
-            birthday = new DateOnly(year, month, day);
-        }
-        catch
-        {
-            return null;
-        }
-
-        if (birthday < today) birthday = birthday.AddYears(1);
-        return birthday;
-    }
-
-    private static string? ResolvePreferredBirthdayLabel(TurnContext turn)
-    {
-        var context = ResolveGreetingPresenceProfile(turn);
-        return !string.IsNullOrWhiteSpace(context.PrimaryPersonId) &&
-               context.LoopUserFirstNames.TryGetValue(context.PrimaryPersonId, out var firstName) &&
-               !string.IsNullOrWhiteSpace(firstName)
-            ? ToDisplayName(firstName)
-            : null;
-    }
-
-    private string RenderHolidayTemplate(string template, TurnContext turn, GreetingPresenceProfile presence)
-    {
-        var ownerName = ResolvePreferredGreetingName(turn, presence);
-        var speakerName = !string.IsNullOrWhiteSpace(ownerName) ? ownerName : "you";
-        return template
-            .Replace("${speaker}'s", $"{speakerName}'s", StringComparison.OrdinalIgnoreCase)
-            .Replace("${speaker}", speakerName, StringComparison.OrdinalIgnoreCase)
-            .Replace("${loop.owner}", string.IsNullOrWhiteSpace(ownerName) ? string.Empty : ownerName,
-                StringComparison.OrdinalIgnoreCase)
-            .Replace("  ", " ", StringComparison.Ordinal)
-            .Trim();
-    }
-
-    private JiboInteractionDecision BuildRememberImportantDateDecision(TurnContext turn, string transcript)
-    {
-        var importantDate = TryExtractImportantDateSet(transcript);
-        if (importantDate is null)
-            return new JiboInteractionDecision(
-                "memory_set_important_date",
-                "I can remember it if you say, our anniversary is June 10.");
-
-        personalMemoryStore.SetImportantDate(ResolveTenantScope(turn), importantDate.Value.Label,
-            importantDate.Value.Value);
-        return new JiboInteractionDecision(
-            "memory_set_important_date",
-            $"Got it. I will remember your {importantDate.Value.Label} is {importantDate.Value.Value}.");
-    }
-
-    private JiboInteractionDecision BuildRecallImportantDateDecision(TurnContext turn, string transcript)
-    {
-        var label = TryExtractImportantDateLookupLabel(transcript);
-        if (string.IsNullOrWhiteSpace(label))
-            return new JiboInteractionDecision(
-                "memory_get_important_date",
-                "Ask me like this: when is our anniversary?");
-
-        var storedDate = personalMemoryStore.GetImportantDate(ResolveTenantScope(turn), label);
-        return string.IsNullOrWhiteSpace(storedDate)
-            ? new JiboInteractionDecision(
-                "memory_get_important_date",
-                $"I do not know your {label} yet.")
-            : new JiboInteractionDecision(
-                "memory_get_important_date",
-                $"You told me your {label} is {storedDate}.");
-    }
-
-    private JiboInteractionDecision BuildRememberPreferenceDecision(TurnContext turn, string transcript)
-    {
-        var preference = TryExtractPreferenceSet(transcript);
-        if (preference is null)
-            return new JiboInteractionDecision(
-                "memory_set_preference",
-                "I can remember it if you say, my favorite music is jazz.");
-
-        personalMemoryStore.SetPreference(ResolveTenantScope(turn), preference.Value.Category, preference.Value.Value);
-        return new JiboInteractionDecision(
-            "memory_set_preference",
-            $"Got it. I will remember your favorite {preference.Value.Category} is {preference.Value.Value}.");
-    }
-
-    private JiboInteractionDecision BuildRecallPreferenceDecision(TurnContext turn, string transcript)
-    {
-        var category = TryExtractPreferenceLookupCategory(transcript);
-        if (string.IsNullOrWhiteSpace(category))
-            return new JiboInteractionDecision(
-                "memory_get_preference",
-                "Ask me like this: what is my favorite music?");
-
-        var preference = personalMemoryStore.GetPreference(ResolveTenantScope(turn), category);
-        return string.IsNullOrWhiteSpace(preference)
-            ? new JiboInteractionDecision(
-                "memory_get_preference",
-                $"I do not know your favorite {category} yet.")
-            : new JiboInteractionDecision(
-                "memory_get_preference",
-                $"You told me your favorite {category} is {preference}.");
-    }
-
-    private JiboInteractionDecision BuildRememberAffinityDecision(TurnContext turn, string transcript)
-    {
-        var affinitySet = TryExtractAffinitySet(transcript);
-        if (affinitySet is null)
-            return new JiboInteractionDecision(
-                "memory_set_affinity",
-                "I can remember it if you say, I like pizza or I dislike mushrooms.");
-
-        personalMemoryStore.SetAffinity(ResolveTenantScope(turn), affinitySet.Value.Item, affinitySet.Value.Affinity);
-        return new JiboInteractionDecision(
-            "memory_set_affinity",
-            $"Got it. I will remember you {DescribeAffinityAsVerb(affinitySet.Value.Affinity)} {affinitySet.Value.Item}.");
-    }
-
-    private JiboInteractionDecision BuildRecallAffinityDecision(TurnContext turn, string transcript)
-    {
-        var lookup = TryExtractAffinityLookup(transcript);
-        if (lookup is null)
-            return new JiboInteractionDecision(
-                "memory_get_affinity",
-                "Ask me like this: do I like pizza?");
-
-        var affinity = personalMemoryStore.GetAffinity(ResolveTenantScope(turn), lookup.Value.Item);
-        if (affinity is null)
-            return new JiboInteractionDecision(
-                "memory_get_affinity",
-                $"I do not remember how you feel about {lookup.Value.Item} yet.");
-
-        if (lookup.Value.ExpectedAffinity is null)
-            return new JiboInteractionDecision(
-                "memory_get_affinity",
-                $"You told me you {DescribeAffinityAsVerb(affinity.Value)} {lookup.Value.Item}.");
-
-        var matches = lookup.Value.ExpectedAffinity == PersonalAffinity.Dislike
-            ? affinity == PersonalAffinity.Dislike
-            : affinity is PersonalAffinity.Like or PersonalAffinity.Love;
-
-        return matches
-            ? new JiboInteractionDecision(
-                "memory_get_affinity",
-                $"Yes. You told me you {DescribeAffinityAsVerb(affinity.Value)} {lookup.Value.Item}.")
-            : new JiboInteractionDecision(
-                "memory_get_affinity",
-                $"Not exactly. You told me you {DescribeAffinityAsVerb(affinity.Value)} {lookup.Value.Item}.");
-    }
-
-    private JiboInteractionDecision BuildPizzaDecision()
-    {
-        return BuildPizzaAnimationDecision("pizza", "One pizza, coming right up.");
-    }
-
-    private JiboInteractionDecision BuildPizzaAnimationDecision(string intentName, string replyText)
-    {
-        var prompt = randomizer.Choose(PizzaMimPrompts);
-        return new JiboInteractionDecision(
-            intentName,
-            replyText,
-            "chitchat-skill",
-            new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
-            {
-                ["esml"] = prompt.Esml,
-                ["mim_id"] = "RA_JBO_MakePizza",
-                ["mim_type"] = "announcement",
-                ["prompt_id"] = prompt.PromptId,
-                ["prompt_sub_category"] = "AN"
-            });
-    }
-
-    private JiboInteractionDecision BuildProactivePizzaDayDecision(DateTimeOffset? referenceLocalTime)
-    {
-        var referenceDate = (referenceLocalTime ?? DateTimeOffset.UtcNow).Date;
-        return BuildPizzaAnimationDecision(
-            "proactive_pizza_day",
-            $"Happy National Pizza Day for {referenceDate.ToString("MMMM d", CultureInfo.InvariantCulture)}. One pizza, coming right up.");
-    }
-
-    private JiboInteractionDecision BuildProactivePizzaPreferenceDecision()
-    {
-        return BuildPizzaAnimationDecision(
-            "proactive_pizza_preference",
-            "You mentioned pizza is a favorite, so I thought we should make one.");
-    }
-
-    private static JiboInteractionDecision BuildProactivePizzaFactOfferDecision()
-    {
-        var listenContexts = new[] { "shared/yes_no" };
-        return new JiboInteractionDecision(
-            "proactive_offer_pizza_fact",
-            "Do you want to hear a fun pizza fact?",
-            "chitchat-skill",
-            new Dictionary<string, object?>(StringComparer.OrdinalIgnoreCase)
-            {
-                ["mim_id"] = "runtime-chat",
-                ["mim_type"] = "question",
-                ["prompt_id"] = "RUNTIME_PROMPT",
-                ["prompt_sub_category"] = "Q",
-                ["listen_contexts"] = listenContexts
-            });
-    }
-
-    private static JiboInteractionDecision BuildProactivePizzaFactDecision()
-    {
-        return new JiboInteractionDecision(
-            "proactive_pizza_fact",
-            "Americans consume about 100 acres of pizza every day, roughly 350 slices per second. That's a lot of pizza.");
-    }
-
-    private JiboInteractionDecision BuildProactiveFunFactDecision(JiboExperienceCatalog catalog)
-    {
-        var categories = new List<ProactiveFactCategory>();
-        AddProactiveFactCategory(categories, "fun_fact", catalog.FunFacts);
-        AddProactiveFactCategory(categories, "robot_fact", catalog.RobotFacts);
-        AddProactiveFactCategory(categories, "human_fact", catalog.HumanFacts);
-
-        if (categories.Count == 0)
-            return new JiboInteractionDecision("proactive_fun_fact", randomizer.Choose(catalog.SurpriseReplies));
-
-        var selectedCategory = randomizer.Choose(categories);
-        var fact = randomizer.Choose(selectedCategory.Replies);
-        return new JiboInteractionDecision(
-            "proactive_fun_fact",
-            fact,
-            "chitchat-skill",
-            new Dictionary<string, object?>
-            {
-                ["mim_id"] = "runtime-fun-fact",
-                ["mim_type"] = "announcement",
-                ["prompt_id"] = "RUNTIME_FUN_FACT",
-                ["replyType"] = "fun_fact",
-                ["factCategory"] = selectedCategory.CategoryName
-            });
-    }
-
-    private static void AddProactiveFactCategory(
-        ICollection<ProactiveFactCategory> categories,
-        string categoryName,
-        IReadOnlyList<string> replies)
-    {
-        if (replies.Count == 0) return;
-
-        categories.Add(new ProactiveFactCategory(categoryName, replies));
-    }
-
-    private JiboInteractionDecision BuildProactiveJokeDecision(JiboExperienceCatalog catalog)
-    {
-        return new JiboInteractionDecision(
-            "proactive_joke",
-            randomizer.Choose(catalog.Jokes),
-            "@be/joke",
-            new Dictionary<string, object?>
-            {
-                ["replyType"] = "joke"
-            });
-    }
-
-    private static JiboInteractionDecision BuildProactiveOfferDeclinedDecision()
-    {
-        return new JiboInteractionDecision(
-            "proactive_offer_declined",
-            "No problem. We can save the pizza fact for another time.");
-    }
-
     private static JiboInteractionDecision BuildCurrentLocationDecision(TurnContext turn)
     {
         var locationName = TryResolveCurrentLocationName(turn);
@@ -1508,126 +972,6 @@ public sealed partial class JiboInteractionService(
         return new PizzaSignal(null);
     }
 
-    private string BuildGenericReply(JiboExperienceCatalog catalog, string transcript, string lowered)
-    {
-        if (string.IsNullOrWhiteSpace(transcript)) return "I am listening.";
-
-        if (lowered.Contains("good morning", StringComparison.Ordinal))
-            return "Good morning! It is nice to hear your voice.";
-
-        if (lowered.Contains("good afternoon", StringComparison.Ordinal))
-            return "Good afternoon. I am happy to be here.";
-
-        return lowered.Contains("good night", StringComparison.Ordinal)
-            ? "Good night. Sleep tight."
-            : randomizer.Choose(catalog.GenericFallbackReplies)
-                .Replace("{transcript}", transcript, StringComparison.Ordinal);
-    }
-
-    private JiboInteractionDecision BuildScriptedPersonalityDecision(
-        JiboExperienceCatalog catalog,
-        string intentName,
-        params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.BuildScriptedPersonalityDecision(
-            catalog,
-            randomizer,
-            intentName,
-            preferredSnippets);
-    }
-
-    private JiboInteractionDecision BuildScriptedFavoriteAnimalDecision(
-        JiboExperienceCatalog catalog,
-        string intentName,
-        params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.BuildScriptedFavoriteAnimalDecision(
-            catalog,
-            randomizer,
-            intentName,
-            preferredSnippets);
-    }
-
-    private JiboInteractionDecision BuildScriptedGreetingDecision(
-        JiboExperienceCatalog catalog,
-        string intentName,
-        params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.BuildScriptedGreetingDecision(
-            catalog,
-            randomizer,
-            intentName,
-            preferredSnippets);
-    }
-
-    private JiboInteractionDecision BuildScriptedHolidayDecision(
-        IReadOnlyList<string> replies,
-        string intentName,
-        params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.BuildScriptedHolidayDecision(
-            replies,
-            randomizer,
-            intentName,
-            preferredSnippets);
-    }
-
-    private JiboInteractionDecision BuildScriptedHolidayTrackerDecision(
-        JiboExperienceCatalog catalog,
-        string intentName,
-        params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.BuildScriptedHolidayTrackerDecision(
-            catalog,
-            randomizer,
-            intentName,
-            preferredSnippets);
-    }
-
-    private JiboInteractionDecision BuildScriptedHolidayGreetingDecision(
-        JiboExperienceCatalog catalog,
-        string intentName,
-        params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.BuildScriptedHolidayGreetingDecision(
-            catalog,
-            randomizer,
-            intentName,
-            preferredSnippets);
-    }
-
-    private JiboInteractionDecision BuildScriptedHolidayTemplateDecision(
-        TurnContext turn,
-        GreetingPresenceProfile presence,
-        JiboExperienceCatalog catalog,
-        string intentName,
-        params string[] preferredSnippets)
-    {
-        var selected = ScriptedResponseDecisionBuilder.SelectLegacyReply(
-            catalog.HolidayReplies,
-            randomizer,
-            preferredSnippets);
-        return new JiboInteractionDecision(
-            intentName,
-            RenderHolidayTemplate(selected, turn, presence),
-            ContextUpdates: ScriptedResponseDecisionBuilder.BuildScriptedResponseContextUpdates());
-    }
-
-    private string SelectLegacyPersonalityReply(JiboExperienceCatalog catalog, params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.SelectLegacyPersonalityReply(catalog, randomizer, preferredSnippets);
-    }
-
-    private string SelectLegacyGreetingReply(JiboExperienceCatalog catalog, params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.SelectLegacyGreetingReply(catalog, randomizer, preferredSnippets);
-    }
-
-    private string SelectLegacyReply(IReadOnlyList<string> replies, params string[] preferredSnippets)
-    {
-        return ScriptedResponseDecisionBuilder.SelectLegacyReply(replies, randomizer, preferredSnippets);
-    }
-
     private static string ResolveSemanticIntent(
         string loweredTranscript,
         DateTimeOffset? referenceLocalTime,